KRISHVAYA – REFUND AND RETURNS POLICY
Last Updated: 02 October 2026
1. Return Eligibility
Eligible products may be returned within 5 days from the date of delivery, subject to the conditions mentioned in this policy.
Products must be unused, in their original condition and accompanied by the original packaging, wherever applicable.
2. Replacement Policy
Eligible products may be replaced within 7 days from the date of delivery, subject to verification and availability.
Replacement requests may be accepted in cases such as:
- Wrong product received
- Damaged product received
- Defective product, where applicable
- Product missing from the order
3. Damaged, Wrong or Missing Product
If you receive a damaged, wrong or otherwise incorrect product, please contact us within 5 days of delivery.
For verification, customers are required to provide:
- Clear photographs of the product
- Photographs of the outer packaging
- Unboxing video
- Order details
Please retain the product and its original packaging until the issue has been reviewed and resolved.
4. Non-Returnable Products
The following products are not eligible for return:
- Tulsi Mala
- Idols & Murtis
- Pooja Items
- Pooja / Devotional Clothing
- Customized Products
- Used Products
Spiritual Jewelry is eligible for return, subject to the applicable return conditions.
5. Customized Products
Customized products are made according to the customer’s specific requirements and are therefore not eligible for return or refund, except where applicable due to a wrong or damaged product supplied by Krishvaya.
6. Return Due to Change of Mind
Where a product is otherwise eligible for return but the return is requested due to change of mind or another customer-related reason, the return may be accepted subject to the applicable return conditions.
In such cases, the customer may be responsible for the applicable return shipping charges.
7. Return Shipping Charges
- Wrong or damaged product: Krishvaya will bear the applicable return shipping cost.
- Change of mind or other eligible customer-related return: Customer will bear the applicable return shipping cost.
8. Return Verification
Once the returned product is received, it may be inspected to verify its condition and eligibility.
The return/refund/replacement will be processed only after the returned product has been received and verified.
9. Refund Policy
Refunds are available for eligible returns after the returned product has been received and verified.
Refund processing generally takes 5–7 business working days after approval.
10. COD Order Refunds
Refunds for eligible Cash on Delivery (COD) orders are available after the returned product has been received and successfully verified.
COD refunds will generally be processed through NEFT/bank transfer.
Customers may be required to provide accurate bank account details for processing the refund.
11. Exchange
Eligible products may be exchanged/replaced subject to:
- Return eligibility
- Product condition
- Verification
- Product availability
Exchange requests should be raised within the applicable 7-day replacement period.
12. Conditions for Return
A return may be rejected where:
- The product has been used.
- The product is damaged due to customer handling.
- The product is missing from the returned package.
- The product has been altered or modified.
- The return request is raised after the applicable return period.
- The product falls under the non-returnable categories listed above.
13. How to Request a Return or Replacement
To request a return or replacement, contact our customer support team with:
Order Number
Product Name
Reason for Return/Replacement
Product Photos
Packaging Photos
Unboxing Video, where applicable
Our team will review the request and provide further instructions.
14. Shipping Charges and Refunds
Any refund of applicable shipping charges will be determined based on the nature of the return and the applicable eligibility conditions.
15. Contact Us
For return, replacement or refund-related queries:
Krishvaya
Legal Name: Hari Shanker Sharma
Business: DLT Midcap Venture
Address: DT-29, GF, Tirkha Colony, Ballabgarh, Faridabad, Haryana – 121004
Customer Support: +91 7827282733
Email: support@krishvaya.com
Support Hours: Monday–Friday, 10:00 AM–6:00 PM
