faqs
❓ KRISHVAYA – Frequently Asked Questions
Last Updated: 02 October 2026
1. What is Krishvaya?
Krishvaya is a spiritual and devotional store offering products such as Tulsi Mala, Spiritual Jewelry, Pooja Essentials, Divine Yantra, Idols & Murtis, Home Temple Decor, Mala & Japa products, Gifts & Combos, and Festival Collection items.
2. Where does Krishvaya deliver?
We currently provide Pan-India delivery across India.
International shipping is currently not available.
3. What are the shipping charges?
- Orders above ₹499: Free Shipping
- Orders below ₹499: ₹49 shipping charge
The applicable shipping charge is displayed at checkout.
4. How long does delivery take?
After dispatch:
- Metro / Major Cities: Up to 3 days
- Other locations: 5–7 business working days
These are estimated delivery timelines and may vary depending on the location and courier service.
5. When will my order be dispatched?
Orders are generally processed and dispatched within 24 hours of successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
6. Which courier partners do you use?
Depending on the delivery location and availability, orders may be shipped through:
- Amazon Shipping
- Ekart
- Delhivery
- Other logistics partners
7. Is Cash on Delivery (COD) available?
Yes. COD is available for eligible orders and locations.
Availability may depend on the PIN code, order value, product and courier service.
8. How can I track my order?
After your order is dispatched, tracking information may be shared through your registered contact details.
You can use the tracking information to check the shipment status with the applicable courier partner.
9. Can I cancel my order?
Yes. An order can generally be cancelled within 24 hours, provided it has not yet been dispatched.
Once the order has been dispatched, cancellation is not available.
10. Can I return a product?
Eligible products can generally be returned within 5 days of delivery, subject to the conditions mentioned in our Refund and Returns Policy.
Some products are non-returnable.
11. Which products cannot be returned?
The following products are non-returnable:
- Tulsi Mala
- Idols & Murtis
- Pooja Items
- Pooja / Devotional Clothing
- Customized Products
- Used Products
Spiritual Jewelry is eligible for return subject to the applicable return conditions.
12. What if I receive a damaged or wrong product?
Please report the issue within 5 days of delivery.
For faster resolution, provide:
- Product photographs
- Packaging photographs
- Unboxing video
Please keep the original packaging until the issue is resolved.
13. Is replacement available?
Yes. Eligible products may be replaced within 7 days of delivery, subject to verification and the conditions mentioned in our Refund and Returns Policy.
14. Is a refund available for COD orders?
Yes. For an eligible COD return, the refund is processed after the returned product is received and verified.
COD refunds are generally made through NEFT/bank transfer.
15. How long does a refund take?
Once the refund is approved and processed, it generally takes 5–7 business working days.
16. Who pays return shipping charges?
For a wrong or damaged product, Krishvaya will bear the applicable return shipping cost.
For an eligible return due to change of mind or other customer-related reasons, the customer may be responsible for applicable return shipping charges.
17. How can I contact Krishvaya?
You can contact our customer support team:
Phone: +91 7827282733
Email: support@krishvaya.com
Support Hours: Monday–Friday, 10:00 AM–6:00 PM
