shipping-policy
🚚 KRISHVAYA – SHIPPING POLICY
Last Updated: 02 October 2026
1. Shipping Coverage
Krishvaya currently provides shipping across India (Pan India).
At present, we do not provide international shipping.
2. Shipping Partners
Orders may be shipped through our logistics and courier partners, including:
- Amazon Shipping
- Ekart
- Delhivery
- Other logistics partners, where required
The shipping partner may vary depending on the delivery location, service availability and operational requirements.
3. Order Processing & Dispatch
- Orders are generally processed and dispatched within 24 hours of successful order confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Dispatch timelines may vary in exceptional circumstances due to product availability, order verification or operational issues.
4. Estimated Delivery Time
| Delivery Location | Estimated Delivery |
|---|---|
| Metro / Major Cities | Up to 3 days |
| Other Locations in India | 5–7 business working days |
Delivery timelines are estimates and may vary depending on the destination, courier service, weather, transportation conditions, public holidays and other circumstances beyond our reasonable control.
5. Shipping Charges
- Free shipping is available on orders above ₹499.
- Orders below ₹499 are charged a standard shipping fee of ₹49.
- Any applicable shipping charge will be displayed during checkout before the order is placed.
6. Cash on Delivery (COD)
Cash on Delivery is available for eligible orders and delivery locations.
COD availability may depend on the customer’s PIN code, order value, product and courier service availability.
7. Tracking Your Order
Once your order has been dispatched, tracking details may be shared through the registered contact information provided with the order.
Customers can use the tracking information to check the shipment status with the applicable courier partner.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Building details
- Street/Area
- City
- State
- PIN Code
- Valid contact number
Krishvaya shall not be responsible for delivery issues caused by an incorrect, incomplete or inaccurate address provided by the customer.
9. Delayed or Failed Delivery
In case of a delivery delay, failed delivery attempt, incorrect address, unreachable recipient or other courier-related issue, customers may contact our support team.
Where applicable, the courier partner may make additional delivery attempts according to its operational policy.
10. Damaged Package / Wrong Product
If you receive a package that appears damaged, tampered with, or contains a wrong product:
- Please take photographs of the package and product.
- Keep the original packaging safely.
- Record an unboxing video, wherever possible.
- Report the issue to Krishvaya customer support within 5 days of delivery.
For detailed eligibility and resolution, please refer to our Refund and Returns Policy.
11. Shipping & Returns
Shipping charges and return-shipping responsibility, where applicable, will be handled according to the eligibility and conditions specified in our Refund and Returns Policy.
12. Contact Us
For shipping-related queries, please contact:
Krishvaya
Legal Name: Hari Shanker Sharma
Business: DLT Midcap Venture
Address: DT-29, GF, Tirkha Colony, Ballabgarh, Faridabad, Haryana – 121004
Customer Support: +91 7827282733
Email: support@krishvaya.com
Support Hours: Monday–Friday, 10:00 AM–6:00 PM
